Returns & 30-Day Guarantee

We stand behind the quality of our probiotic cleaning products with a comprehensive guarantee.

Our 30-Day Money-Back Guarantee

Try Renu'd risk-free for 30 days. If you're not completely satisfied with your purchase for any reason, we'll give you a full refund—no questions asked. We're that confident you'll love the difference probiotic cleaning makes in your home.

How to Return a Product

Returning a product is simple:

  1. Contact Us: Email us through our Contact page within 30 days of receiving your order. Include your order number and reason for return.
  2. Receive Return Instructions: We'll provide you with the return address and instructions within 1 business day.
  3. Ship Your Return: Package the product securely and send it to the address provided. You are responsible for return shipping costs.
  4. Get Your Refund: Once we receive your return (typically 5-7 business days), we'll process your refund within 2 business days. The refund will appear in your original payment method within 3-5 business days.

Return Policy Details

Eligible Returns

We accept returns on:

  • All Renu'd products within 30 days of delivery
  • Both opened and unopened products
  • One-time purchases and subscription orders

Refund Amount

You'll receive a full refund of the product price. Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or wrong item sent).

Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately with photos of the damage
  • We'll send a replacement at no charge or issue a full refund including shipping
  • No need to return the damaged product unless we specifically request it

Wrong Item Received

If we sent you the wrong product, we'll make it right immediately:

  • We'll send the correct product at no additional charge
  • We'll provide a prepaid return label for the incorrect item
  • You can keep the incorrect item if it's a lower-value product

Subscription Returns

Subscription customers can:

  • Return any subscription shipment within 30 days
  • Cancel or pause subscriptions at any time with no penalty
  • Skip upcoming shipments through your account dashboard
  • Adjust delivery frequency to match your usage

Exchanges

We currently don't offer direct exchanges. If you'd like a different product, please return your original purchase for a refund and place a new order. We're happy to waive shipping on your new order—just mention your return when placing the order.

Lost or Stolen Packages

If your order shows as delivered but you didn't receive it:

  1. Check with neighbors and other household members
  2. Look for a delivery notice or alternative delivery location
  3. Wait 24 hours (sometimes carriers mark packages delivered early)
  4. Contact us and we'll work with the carrier to locate your package or send a replacement

Questions?

We're here to help! If you have any questions about our return policy or need assistance with a return, please contact us. Our customer service team typically responds within 24 hours.