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Shipping Information

Fast, reliable delivery across the UK with eco-friendly packaging.

Free Shipping on Subscriptions

Subscribe to any Renu'd product and enjoy FREE shipping on every delivery. Never worry about shipping costs again whilst keeping your home stocked with premium probiotic cleaners.

Shipping Rates

One-time orders:
Standard UK delivery
£4.99
Subscription orders:
Every delivery
FREE

Delivery Times

We dispatch orders Monday through Friday (excluding bank holidays).

  • Processing Time: 1-2 business days
  • Delivery Time: 2-4 business days after dispatch
  • Total Delivery: Typically 3-6 business days from order placement

Order Tracking: You'll receive a tracking number via email as soon as your order is dispatched. Track your delivery in real-time with our courier partner.

Delivery Coverage

We currently ship to:

  • England, Scotland, Wales, and Northern Ireland
  • All UK postcodes including Highlands and Islands (no surcharges)
  • PO boxes and BFPO addresses

International shipping is not currently available but coming soon.

Sustainable Packaging

Our commitment to the planet extends to how we ship:

  • 100% Recyclable: All packaging materials can be recycled in your household recycling
  • Plastic-Free: We use recycled cardboard boxes and paper-based protective materials
  • Minimal Packaging: Just enough to protect your products during transit, nothing more
  • Carbon Neutral: We offset carbon emissions from all deliveries

Delivery Issues

My order hasn't arrived

If your order hasn't arrived within the expected timeframe:

  1. Check your tracking information for updates
  2. Check with neighbors or your building's reception
  3. Contact us if it's been more than 6 business days

We'll investigate with the courier and either locate your order or send a replacement at no charge.

Damaged in Transit

If your order arrives damaged:

  • Take photos of the damaged packaging and products
  • Contact us within 48 hours with the photos
  • We'll send a replacement immediately at no cost

Change Delivery Address

Need to change your delivery address? Contact us as soon as possible. If your order hasn't been dispatched yet, we can update the address. Once dispatched, please contact the courier directly using your tracking number.

Subscription Deliveries

Subscription customers have complete flexibility:

  • Flexible Schedule: Choose delivery every 1-6 months based on your usage
  • Skip Shipments: Easily skip or reschedule deliveries from your account
  • Update Address: Change delivery address anytime in your account
  • Pause Anytime: Take a break and resume when you're ready

Questions About Shipping?

Our customer service team is here to help with any shipping questions or concerns.

Contact Us